Shipping policy

Shipping Policy

Last updated: September 18, 2026

Thank you for supporting The Wonders of Sensory Play! We carefully prepare each order so your sensory play experience arrives ready for fun.

Processing Times

Most orders are processed and shipped within 3–5 business days.

Because many of our products are handmade, custom, or prepared to order, some items may require additional processing time. If your order requires additional time, we will contact you with an estimated shipping date.

Orders are not processed or shipped on weekends or major holidays.

Shipping

We currently ship orders within the United States.

Shipping costs are calculated and displayed at checkout based on your order and shipping destination.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Delays

Once your package has been handed over to the shipping carrier, delivery times are outside of our control. Carrier delays may occur due to weather, holidays, high shipping volume, or other circumstances.

Please allow additional time for your package to arrive if a carrier delay occurs.

Lost, Stolen, or Misdelivered Packages

The Wonders of Sensory Play is not responsible for packages that are lost, stolen, or misdelivered after tracking shows the package as delivered.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and your designated delivery location. You may also contact the shipping carrier directly to file a claim.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you realize that your address is incorrect, please contact us as soon as possible. We will do our best to update the address before your order ships.

If an order has already shipped, we cannot guarantee that the address can be changed. Additional shipping costs may apply if an order is returned to us and needs to be reshipped.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include your order number and photos of the damaged product and packaging so we can determine the best way to resolve the issue.

Local Pickup

Local pickup may be available for select orders and events in Menifee, California.

If local pickup is selected at checkout, you will receive instructions regarding pickup availability and location via the number provided. 

Questions

If you have questions about your order or shipping, please contact us at:

The Wonders of Sensory Play, LLC
Email: Wondersofsensory@gmail.com